Refund Policy

Last updated: 21 October 2026

If the builder turns out not to be right for you, you get your money back.

14 days, no questions asked

You can ask for a full refund within 14 days of the purchase. This applies to new licenses and to renewals. You do not need to give a reason.

How to ask

Pick whichever is easier:

• reply to the receipt Paddle sent you, or look up the order at paddle.net;
• or write to us at info@heydelabs.com with your order number or the e-mail address you paid with.

Our orders are processed by Paddle.com, our Merchant of Record, so the refund is paid out by Paddle to the card or account you paid with. It usually shows up within 5 to 10 business days, depending on your bank.

What happens to the license

A refunded license is revoked. AI access stops at once, and the builder shows the watermark again the next time it checks the key with our license service, which it does at least once a week.

After 14 days

After 14 days we do not refund licenses, except where the law requires it or when we cannot deliver what you paid for (for example, the keys never reached you and we could not fix it). If something is not working, write to us anyway: most problems are solved faster than a refund.

Who handles it

The license is sold by Heyde Labs, MB (Terms of Sale) and the payment is handled by Paddle.com. Questions about this policy: info@heydelabs.com.